Questions worth asking about your digital security.

No. Your Emergency Safe has its own passphrase and its own keys, held only on your phone or iPad. It opens only with its passphrase, and only after your Vault is open. It is separate from your Vault by design, not a label or folder inside it.

Choose a different passphrase for your Emergency Safe, so one secret can't open both. And don't save your Safe Spare Key in your Vault: the app warns you if you try.

Yes, for your Vault, on devices you trust. It's off until you turn it on. Your Emergency Safe opens only with its passphrase, and only after your Vault is open.

Yes. You choose which of your phones or iPads can open your Emergency Safe. Your Vault can be on all your devices.

No. Signing in to our website never adds a device or unlocks your data. A new device needs approval from a device you already trust, or your master password and the PasswordFix Key from your Recovery Kit.

Yes. Remove a lost device from your account at any time. That stops future access, but it can't take back anything already seen or copied.

Install PasswordFix on your new phone and sign in with your email, master password and the PasswordFix Key from your Recovery Kit. Then use your Safe Spare Key to reopen your Emergency Safe.

No. We can never decrypt your data, even if you prove who you are. Only your master password and PasswordFix Key, or a recovery option you set up in advance, can open it.

We can't see or reset your master password. If one of your trusted devices still unlocks your Vault (for example with Face ID or your fingerprint, if you turned it on), you can set a new master password from it, using your PasswordFix Key. For your safety there's a waiting period, and all your devices are alerted.

No. They're encrypted on your device before they reach us, with keys we never have.

No, by design. Our website is for account settings and billing only, so it never sees your passwords.

No. We'll never ask for your master password, PasswordFix Key, Emergency Safe passphrase, Recovery Kit or Safe Spare Key by email, phone or chat. If someone asks, it isn't us. Tell us on our Report a security issue page.

Not yet. PasswordFix is in development. We open new places in rounds. Join the waiting list and we'll email you when a place opens for you.

Import your passwords from your browser or another password manager.

Yes. Our browser extension fills and saves passwords on your computer. A desktop app is planned. No date yet.

Supported devices will be listed at launch. Your Emergency Safe is on your phone or iPad.